FAQ

All of our rental items are priced per piece and include up to a five day rental period. That way if you need the items delivered the day before your event, or picked up the day after, there is no additional rental cost. Rentals start from the date your items leave our warehouse and end on the date they are returned. Since our base rental period is up to five days, your order may incur an additional rental period if your event requires multiple days of transit time to/from our warehouse.

We do offer viewing of our products to clients in our warehouse by appointment only.

Since our inventory is constantly updated with the latest trends in event rentals, we do not maintain a printed catalogue. Our entire rental collection is posted on our website, with product photos and dimensions listed on each product page.

A deposit of 50% and signed contract is due to hold the date, the balance shall be paid at least 7 days prior to delivery.

Clients can pay via check, credit card, or wire transfer. We accept Visa, Mastercard, and American Express. Payment is due in full 7 days before any rentals are delivered.

There are no refunds offered on items returned due to a change of plans on-site or if items do not fit through any doors/hallways/elevators etc. Clients are solely responsible for making sure items fit in their event venue as planned.

If an item is damaged, we will try to clean or repair the item at no charge to the client. However, any losses, damages, major cleaning or repair charges beyond that will be invoiced and charged to the client’s credit card.

Our trained crew will deliver, pick up, and place the items as per your request. Trucking fees are based on location, timings and delivery and pick up dates.

 

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